Effective Date: 12/12/2024

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At Sidekick Sports UK, we are committed to ensuring that your orders are delivered to you safely and on time. This Shipping and Delivery Policy provides details on our shipping methods, timelines, and costs.

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1. Shipping Methods and Carriers

We partner with trusted shipping carriers to deliver your orders efficiently. Depending on your location and preferences, we offer the following shipping options:

• Standard Shipping: Estimated delivery within 5 - 10 business days.

• International Shipping: Delivery times vary based on destination.

 

2. Shipping Costs

Shipping costs are calculated based on the following factors:​

• The shipping method selected.

• The destination address.

Shipping fees will be displayed during the checkout process before confirming your order.

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3. Order Processing Time

We aim to process and ship all orders within 1 - 3 business days of receiving payment. Orders placed on weekends or holidays will be processed on the next business day.

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4. Delivery Timeframes

Estimated delivery times are as follows:

• Domestic Orders:

  • Standard Shipping: 5 - 10 business days.

• International Orders:

  • Delivery times vary based on location and customs processing but typically range from 7 - 21 business days.

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather or carrier delays.

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5. Lost or Damaged Packages

If your package is lost or arrives damaged:

• Contact us at stu@sidekicksports.co.uk within 7 days of the delivery date.

• Provide your order number and a description or photo of the damage (if applicable).

• We will work with the carrier to resolve the issue and ensure your satisfaction.

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6. Customs, Duties, and Taxes

For international orders:

• Customers are responsible for any customs duties, taxes, or fees imposed by their country.

• These charges are not included in the product price or shipping cost and must be paid upon delivery.

Please check with your local customs office for more information on applicable fees.