Effective Date: 12/12/2024

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At Sidekick Sports UK, our customers are at the heart of everything we do. We are dedicated to providing exceptional service and ensuring a seamless shopping experience. This Customer Care Policy outlines our commitment to addressing your needs and concerns promptly and professionally.

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1. Our Commitment to You

• Provide high-quality products that meet or exceed your expectations.

• Deliver reliable, efficient, and courteous service at all times.

• Address inquiries, feedback, and concerns promptly and effectively.

• Continuously improve our processes based on your feedback.

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2. Communication Channels

We are here to assist you through various communication channels:

• Email: Reach us at stu@sidekicksports.co.uk for enquiries or support.

• Social Media: Connect with us on social media for updates and support.

Our goal is to respond to all enquiries within 24 hours.

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3. Order Support

For questions or issues related to your order, such as:

• Order status updates.

• Modifications or cancellations.

• Returns, refunds, or exchanges.

Please contact our Customer Care team at stu@sidekicksports.co.uk .

Effective Date: 12/12/2024

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At Sidekick Sports UK, we value your privacy and are committed to ensuring the safety and security of your personal information while providing a safe shopping experience. This Privacy and Safety Policy outlines how we collect, use, and protect your information when you use our website and services.

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1. Information We Collect

• Personal Information: When you make a purchase, create an account, or contact us, we may collect information such as your name, email address, phone number, billing and shipping addresses, and payment details.

• Non-Personal Information: We may collect data such as your IP address, browser type, and browsing behaviour to improve website functionality and enhance user experience.

• Cookies and Tracking Technologies: Our website uses cookies and similar technologies to analyse trends, administer the website, and gather demographic information.

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2. How We Use Your Information

• To process orders, manage payments, and deliver products to your doorstep.

• To communicate with you about your orders, promotions, and updates.

• To improve website performance and tailor content to your preferences.

• To ensure compliance with legal obligations and protect against fraud and unauthorised access.

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3. Information Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data with:

• Trusted service providers (e.g., payment processors, shipping companies) to fulfil orders and provide services.

• Authorities or legal entities if required by law to comply with legal obligations or protect our rights.

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4. Your Rights

You have the right to:

• Access, update, or delete your personal information.

• Request information about how your data is processed.

To exercise your rights, please contact us at stu@sidekicksports.co.uk.

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5. Policy Updates

We may update this Privacy and Safety Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the "Effective Date" will be revised accordingly.​